RETURN/EXCHANGE POLICY for Wheatley Wares
You may return/exchange most items* within 30 days of receipt of your order for a full refund or exchange provided the items are in their original packaging, not used and are in new and re-salable condition.
Between 30 and 90 days of receipt of your order you may return/exchange most items* and receive a credit with Wheatley Wares in the amount of the return provided the items are returned in their original packaging and are in new and re-salable condition.
* Liquid & powder products are non-refundable
Return shipping fees are not refundable unless one of the following criteria exists:
- Manufacturer's defect
- Items shipped in error
- Damaged product shipped
- Items damaged in shipping
If this is the case with the items you are returning, please contact Wheatley Wares to request a return shipping label and a Return Authorization Number.
If items were damaged in shipping, Customer Service will take corrective action based on the extent of the damage. You will be required to retain all packaging so that a shipping claim can be processed. If merchandise is received damaged or defective, we request that you call Wheatley Wares within 5 days of receipt as damaged shipping claims are time sensitive.